Terms and conditions

Check-in: 3:00 PM
Check-out: 11:00 AM

Breakfast: daily from 8:00 AM to 10:00 AM

Directions and Parking
Access via the A7 or B25 (Romantic Road)

You are welcome to drive up to our hotel at any time to load and unload your luggage. Exception: during special events in the town of Rothenburg o.d.T. During these times, access is either not possible or limited. In addition, there are several public parking spaces in front of the hotel. Unfortunately, reservations cannot be made in advance. For some of these parking spaces, we can offer you a day pass at a price of 20 EUR for 24 hours. Alternatively, we recommend the “P5” parking lot on Bezoldweg (approx. 1 km away), which is about 7 minutes on foot and 5 minutes by car. The cost is 6 EUR for 24 hours.

We are also happy to assist you with further parking options on site.

The local train station is approximately 1 km from the hotel.

Your booking is held for you until 8:00 PM on the day of arrival. For later arrivals, please inform us in advance.
Please refer to the booked rate category and your booking confirmation for different cancellation policies.

Bank transfers
If you wish to pay in advance, please transfer to the following account:
IBAN: DE91 7655 0000 0000 6081 09
SWIFT-BIC: BYLADEM1ANS
Sparkasse Ansbach
Please include your name and arrival date.

Smoking
Smoking in the hotel rooms is prohibited.
Exceptions are the balconies in rooms #30 and #34. If a violation is detected, a fee of 80.00 EUR will be charged.

Pets
Pets are welcome in our hotel. An additional charge of 15 EUR per dog per night applies.

Damages
In case of accidents, please report any damages to the hotel rooms and furnishings to the hotel staff. If the damage is caused by the guest, the hotel reserves the right to charge compensation equal to the amount of the damage.

The German Hotel Regulations (DEHOGA) apply.
GENERAL TERMS AND CONDITIONS FOR THE HOTEL ACCOMMODATION CONTRACT (AGBH 8.1)

1. SCOPE
   1.1 These terms and conditions apply to contracts for the rental provision of hotel rooms for accommodation as well as all other services and deliveries provided to the customer by the hotel (hotel accommodation contract). They do not apply to package tours within the meaning of § 651a BGB. The term “hotel accommodation contract” includes and replaces the following terms: accommodation, guest accommodation, hotel, and hotel room contract.
   1.2 The subletting or re-letting of the provided rooms as well as their use for purposes other than accommodation requires the prior consent of the hotel in text form, whereby the right to terminate according to § 540 paragraph 1 sentence 2 BGB is waived.
   1.3 General terms and conditions of the customer apply only if expressly agreed in text form.
   
   
2. CONTRACT CONCLUSION, PARTNERS
   The contract partners are the hotel and the customer. The contract is concluded by the acceptance of the customer’s application by the hotel. In the case of booking via the hotel’s own website, the contract is concluded by clicking the “BOOK NOW” button.
   
   
3. SERVICES, PRICES, PAYMENT, OFFSETTING
   3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
   3.2 The customer is obliged to pay the agreed or applicable prices of the hotel for the room rental and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer.
   3.3 The agreed prices include the applicable statutory value-added tax and local taxes applicable at the time of the contract conclusion. Local taxes payable by the guest according to the respective local law, such as visitor’s tax, are not included. In the event of changes to statutory VAT or the introduction, amendment, or abolition of local taxes on the subject of services after the contract has been concluded, the prices will be adjusted accordingly. For contracts with consumers, this only applies if the period between the contract conclusion and contract fulfillment exceeds four months.
   3.4 If payment on account has been agreed, payment must be made within fourteen days of receipt of the invoice without deduction, subject to a different agreement.
   3.5 The hotel is entitled to demand an appropriate advance payment or security deposit from the customer upon contract conclusion, for example, in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. In the event of late payment by the customer, the statutory provisions apply.
   3.6 In justified cases, e.g., in the event of the customer’s payment arrears or the extension of the contract scope, the hotel is entitled to demand an advance payment or security deposit as defined in paragraph 3.5 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after contract conclusion until the beginning of the stay.
   3.7 The hotel is also entitled to demand an appropriate advance payment or security deposit as defined in paragraph 3.5 above from the customer at the beginning and during the stay for existing and future claims arising from the contract, insofar as such has not already been made in accordance with paragraph 3.5 and/or paragraph 3.6 above.
   3.8 The customer can only offset or set off against a claim of the hotel with an undisputed or legally binding claim.
   3.9 The customer agrees that the invoice can be sent to him electronically.
   
   
4. WITHDRAWAL/CANCELLATION (“CANCELLATION”) OF THE CUSTOMER, NON-USE OF THE HOTEL’S SERVICES (“NO SHOW”)
   4.1 A unilateral termination of the contract concluded with the hotel by the customer is only possible if a cancellation right was expressly agreed in the contract or a statutory cancellation or termination right exists.
   4.2 If a date for free cancellation of the contract was agreed between the hotel and the customer, the customer can withdraw from the contract until that date without triggering payment or damage compensation claims of the hotel. The customer’s right to withdraw expires if he does not exercise it in text form to the hotel by the agreed date.
   4.3 If a cancellation right has not been agreed or has already expired and there is also no statutory cancellation or termination right, the hotel retains the claim to the agreed remuneration despite non-use of the service. The hotel must offset the income from renting the rooms to other parties and the saved expenses. If the rooms are not rented to others, the hotel can demand the contractually agreed remuneration and deduct a lump sum for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price for overnight stays with or without breakfast and for package deals with third-party services, 70% for half-board, and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim has not arisen or not in the required amount.
   
   
5. WITHDRAWAL OF THE HOTEL
   5.1 If it was agreed that the customer can withdraw from the contract free of charge within a certain period, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive his right to withdraw upon inquiry by the hotel with a reasonable deadline. This applies correspondingly when granting an option if there are other inquiries and the customer is not ready to make a firm booking upon inquiry by the hotel with a reasonable deadline.
   5.2 If an advance payment or security deposit agreed or requested according to paragraph 3.5 and/or paragraph 3.6 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.
   5.3 Furthermore, the hotel is entitled to withdraw from the contract for a materially justified reason, particularly if

• force majeure or other circumstances beyond the hotel’s control render the fulfillment of the contract impossible;
• rooms or spaces are culpably booked under misleading or false information or concealment of essential facts; essential facts may include the identity of the customer, the solvency, or the purpose of stay;
• the hotel has justified cause to believe that the use of the hotel’s services may endanger the smooth operation of the hotel, its security, or its public reputation without being attributable to the hotel’s sphere of control or organization;
• the purpose or reason for the stay is unlawful;
• there is a violation of paragraph 1.2 above.
  5.4 The justified withdrawal of the hotel does not entitle the customer to compensation. Should a damage compensation claim of the hotel against the customer exist due to a withdrawal according to paragraph 5.2 or paragraph 5.3 above, the hotel can demand a lump sum compensation. Paragraph 4.3 above applies in this case accordingly.
  
  

1. ROOM PROVISION, HANDOVER, AND RETURN
   6.1 The customer does not acquire any claim to the provision of specific rooms unless this has been expressly agreed in text form.
   6.2 Booked rooms are available to the customer from 3:00 PM on the agreed arrival date. The customer has no claim to earlier provision.
   6.3 On the agreed departure date, the rooms must be vacated and made available to the hotel no later than 11:00 AM. After that, the hotel can charge 50% of the full accommodation price (price according to the price list) for the additional use of the room until 6:00 PM, and 90% from 6:00 PM. Contractual claims of the customer are not justified by this. He is free to prove that the hotel has no or a significantly lower claim to usage fees.
   
   
2. LIABILITY OF THE HOTEL
   7.1 The hotel is liable for damages for which it is responsible arising from injury to life, body, or health. Furthermore, it is liable for other damages resulting from an intentional or grossly negligent breach of duty by the hotel or an intentional or negligent breach of typical contractual obligations of the hotel. Typical contractual obligations are those that enable the proper execution of the contract in the first place and on whose fulfillment the customer relies and may rely. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded unless otherwise regulated in this paragraph 7. Should disruptions or defects in the hotel’s services occur, the hotel will endeavor to remedy the situation upon knowledge or immediate complaint by the customer. The customer is obliged to contribute what is reasonable to eliminate the disruption and to minimize possible damage.
   7.2 The hotel is liable to the customer for items brought in according to the statutory provisions. The hotel recommends using the hotel or room safe. If the customer wishes to bring in money, securities, and valuables with a value of more than 800 EUR or other items with a value of more than 3,500 EUR, this requires a separate storage agreement with the hotel.
   7.3 If a parking space is made available to the customer in the hotel garage or hotel parking lot, also for a fee, this does not constitute a safekeeping agreement. In the event of loss or damage to vehicles parked or maneuvered on the hotel property and their contents, the hotel is only liable according to paragraph 7.1, sentences 1 to 4 above.
   7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages, mail, and merchandise deliveries for guests are handled with care. The hotel can take over the acceptance, storage, and – on request and for a fee – the forwarding of the same. The hotel is only liable according to paragraph 7.1, sentences 1 to 4 above.
   
   
3. FINAL PROVISIONS
   8.1 Amendments and supplements to the contract, the acceptance of applications, or these General Terms and Conditions should be made in text form. Unilateral changes or additions are invalid.
   8.2 The place of jurisdiction is Rothenburg ob der Tauber if the customer is a merchant or legal entity under public law. The hotel may also sue the customer at the customer’s location. The same applies to customers who do not fall under sentence 1 if they have their place of residence or business in a non-EU member state.
   8.3 German law applies. The application of the UN Sales Convention is excluded.
   8.4 According to the statutory obligation, the hotel points out that the European Union has established an online platform for the out-of-court settlement of consumer disputes (“OS Platform”): http://ec.europa.eu/consumers/odr/ However, the hotel does not participate in dispute resolution procedures before consumer arbitration boards.
   
   

Here you can find our privacy policy:
https://gotisches-haus.de/en/privacy-policy/